Policies

Best Rate Guarantee

When you book directly with us, you are guaranteed the best-available rate for your stay. If you find a lower published rate prior to, or within 24 hours of, booking, we’ll happily honor the confirmed lower hotel rate.*

*Does not include packaged rates or reservations booked via opaque or auction sites.

Cancellation Policy

Reservations must be cancelled or modified 2 days prior to arrival, latest 3pm hotel time, to avoid a one night fee.

Guarantee Policy

Reservation must be guaranteed with a credit card which is valid on the day of arrival.

Pet Policy

Pets are always welcome at The Loren at Lady Bird Lake.

• $100 one time, non-refundable fee per dog, per stay
• 2 dogs max per room
• Max weight of 45 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

Additional Policies

Check-in time: 3pm
Check-out time: Noon
All guestrooms are non-smoking

Privacy Policy

We value your privacy. When you submit personal information on this site, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and used only to support your customer relationship with us. Appropriate security measures are in place to protect against the loss, misuse or alteration of information we have collected from you at our site.