GeNeral Information
What time is check-in and check-out?
Check-in begins at 3:00 PM, and check-out is at 12:00 PM (noon).
Is early check-in or late check-out available?
Yes, early check-in and late check out may be accommodated upon request. Fees may apply and are subject to availability.
Is Wi-Fi included?
Complimentary high-speed Wi-Fi is available throughout the hotel.
Is breakfast included with my stay?
Breakfast is available for purchase at Café and Nido.
What are the dining options on-site?
Guests can enjoy dining at Café and Nido, offering breakfast, lunch, and dinner options in a refined setting. Guests can also enjoy our newly opened wine bar, Aperí, located at Paggi House behind the hotel.
What are Nido’s hours of operation?
- Breakfast: Daily, 7:00 AM – 11:00 AM
- Brunch: Saturday – Sunday, 11:00 AM – 2:30 PM
- Lunch: Monday – Friday, 11:00 AM – 2:30 PM
- Bar Snacks: Daily, 2:30 PM – 5:00 PM
- Dinner: Sunday – Thursday: 5:00PM – 10:00PM; Friday – Saturday: 5:00PM – 11:00PM
What are Café hours?
Café is open daily from 6:00 AM – 8:00 PM.
Is parking available?
Valet parking is available for $60 plus taxes and fees per night.
Does the hotel have a spa?
Yes, guests can enjoy wellness services at Milk + Honey Spa.
What amenities are included in the rooms?
Rooms feature Sferra luxury linens, Malin + Goetz bath products, and thoughtfully curated design elements.
Is the hotel pet-friendly?
Yes, we are a pet friendly hotel. Fees apply. Please contact the hotel for more details.
Does the hotel have a fitness center or pool?
Yes, guests have access to a fitness center and an outdoor pool.
How can I make a reservation?
Reservations can be made by phone at (512) 580-1182, through the hotel website, or via email at atx.reservations@thelorenhotel.com.
What is the cancellation policy?
Cancellation policies vary depending on the type of reservation. Please refer to your booking confirmation for details.
Is there concierge service available?
Yes, the front desk team is available to assist with dining reservations, local recommendations, and personalized experiences.
Can I store luggage before check-in or after check-out?
Yes, luggage storage is available through the front desk.
Is housekeeping provided daily?
Yes, daily housekeeping service is provided to ensure a comfortable and seamless stay.
Who can I contact for assistance during my stay?
The front desk is available 24/7 to assist with any needs.
What is the hotel’s address and how do I contact the hotel?
1211 W Riverside Drive, Austin, TX 78704
Phone: (512) 580 – 1182
Email: atx.sales@thelorenhotel.com
Does The Loren have multiple properties?
Yes, one in Bermuda and one opening in Turks and Caicos in 2027.
What is the daily destination amenity fee?
$45.00
What are the benefits of becoming a Loren Member?
Enjoy exclusive savings and unlock preferred rates and special offers when you book directly
How does the Best Rate Guarantee policy work?
When you book directly with us, you are guaranteed the best-available rate for your stay. If you find a lower published rate prior to, or within 24 hours of, booking, we’ll happily honor the confirmed lower hotel rate. This does not include packaged rates or reservations booked via opaque or auction sites.
How close is the hotel to the airport and how do I get to and from?
9 miles, timing ranges between 15 – 35 minutes depending on traffic. Uber is the best mode of transportation here, or having a friend drive you
What is near the hotel?
Just steps away along Lady Bird Lake, guests can stroll the hike-and-bike trail, catch a performance at Zach Theatre, or take in skyline views from the Pfluger Pedestrian Bridge. Spend the day kayaking on the lake or exploring nearby Zilker Park and Barton Springs, then head into downtown or South Congress for live music, shopping, and dining.
Does the hotel offer bike rentals?
Yes, we offer MOD E-bikes complimentary for guests.